Privacy policy

Klyko operates this shop and website, including all information, content, features, tools, products and related services, in order to provide you, the customer, with a personalised shopping experience (the “Services”). Klyko uses the Shopify platform, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or communicate with us in any other way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term ‘personal information’, we are referring to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or which has been de-identified, such that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, delivery address, telephone number and email address.
  • Financial information, including credit card, debit card and bank account numbers, payment card details, bank account details, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including the items you view, add to your basket, add to your wishlist, purchase, return, exchange or cancel, and your transaction history.
  • Communications you send to us include the information you provide in those communications, for example, when submitting a customer support request.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or provide us with your personal information in any other way;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • To provide, personalise and improve the Services. We use your personal information to provide the Services, including to fulfil our contract with you, process your payments, fulfil your orders, remember your preferences and items of interest to you, send notifications relating to your account, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange delivery, facilitate returns and exchanges, allow you to post reviews, and create a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to better personalise and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and to display online adverts for products or services on the Services or on other websites, including based on items you have previously purchased or added to your basket and other activities on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potential fraudulent, illegal, unsafe or malicious activities, protect public safety and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password or other login details with anyone.
  • Communication with you. We use your personal information to provide you with customer support, to respond to you promptly, to provide you with effective services and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or to respond to valid legal processes, including requests from law enforcement or government authorities; to investigate or participate in discovery in civil proceedings, potential or actual litigation, or other contentious legal proceedings; and to enforce or investigate potential breaches of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • To Shopify, suppliers and other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, logistics and delivery).
  • With business and marketing partners to provide marketing services and display adverts to you. For example, we use Shopify to deliver personalised advertising through third-party services based on your online activity across different shops and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you for the purpose of displaying targeted adverts and marketing based on your online activity across different shops and websites.
  • When you instruct us, request or otherwise consent to the disclosure of certain information to third parties, such as for the delivery of products or through the use of social media widgets or login integrations.
    With our affiliates or otherwise within our corporate group.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your own, so that we can provide and improve the Services for you. Furthermore, to help protect, expand and improve our business, we use certain advanced features provided by Shopify that incorporate data and information obtained from your interactions with our Shop, as well as with other shop owners and with Shopify. To provide these advanced features, Shopify may use personal information collected about your interactions with our Shop, as well as with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To find out more about how Shopify uses your personal information and any rights you may have, please see Shopify’s Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights in relation to your personal information here: Link to Shopify’s Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as any other terms and conditions. We do not guarantee and accept no responsibility for the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without any restriction on its use by us or by third parties. The inclusion of these links does not, in itself, imply any endorsement of the content of these platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not intentionally collect personal information from children under the legal age in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with their personal information, please contact us using the contact details below to request the deletion of that information. As of the effective date of this Privacy Policy, we are not aware that we ‘share’ or ‘sell’ (as defined in applicable legislation) personal information relating to individuals under the age of 16.

Security and retention of your information

Please bear in mind that no security measure is perfect or impenetrable, and we cannot guarantee ‘perfect security’. Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and options

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute; they may apply only in certain circumstances and, in some cases, we may refuse your request as permitted by law.

  • Right of access/information. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request that we erase the personal information we hold about you.
  • Right to rectification. You may have the right to request that we correct any inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Managing your communication preferences. We may send promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in our emails. Even if you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.

If you are resident in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided for by local law, you may exercise the following rights, in addition to the rights described above:

  • Right to object and restrict processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent prior to withdrawal.

 

You may exercise any of these rights at the locations indicated within the Services or by contacting us using the contact details provided below. To find out more about how Shopify uses your personal information and about your rights, including those relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable laws, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require them to provide proof that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have any complaints about the way we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal against our decision by contacting us using the contact details provided below, or to lodge a complaint with your local data protection authority. For the European Economic Area (EEA), you can find a list of the relevant data protection supervisory authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authority, as applicable, unless the data transfer is to a country that has been deemed to offer an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the ‘Last updated’ date and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by telephone or email at klyko@sapo.pt. For the purposes of applicable data protection legislation, we are the controller of your personal data.